Medical Alarm Services

We are confident that our medical alarms and services are of the highest quality. Below are just a few of the things that set us apart from the rest. For a more detailed look at how we work please see our How we work page.

Work and Income New Zealand accredited

85% of our customers have their medical alarm and monitoring fully subsidised by Work and Income New Zealand. Anyone with health issues, and a doctor's written recommendation can apply for this subsidy.

24/7 monitoring

Your Kiwi Concern medical alarm affords you 24/7 monitoring, giving you complete peace of mind, day or night. Our alarm monitoring team is always on-line and will respond to your medical alarm call immediately.

Free ambulance

In the event that you require ambulance assistance, the monitoring centre will immediately dispatch an ambulance to where you are. The cost for the dispatch of the ambulance is borne by Kiwi Concern, taking any further anxiety out of the event for you.

Free installation

When you sign up for a Kiwi Concern medical alarm, one of our agents will set-up the alarm unit in your home as you like or need it for no additional charge. 

Free alarm maintenance

Should you ever need us to take a look at your alarm unit or provide technical assistance, our agents in your area will do so at no charge to you. We understand the great value our customers place on their medical alarm, and do all we can to ensure you are least inconvenienced should your alarm need any atttention.

Customer Care line - 0800 115 111

We are always available during business hours (8.30am - 5.00pm) to take your calls and assist you. Our friendly and experienced staff are more than able to take care of your medical alarm needs.

Privately- and Kiwi-owned

Kiwi Concern are privately- and proudly Kiwi-owned. We have been in existence since 2003 and have grown rapidly, because we place such an emphasis on old-worldly values, genuine concern for our customers, and that Kiwi can-do attitude.